Bitbuy Reviews Read Customer Service Reviews of bitbuy ca 2 of 14
I just signed into Bitbuy with my CoinSmart credentials and all my assets were there. We like the fact that they have a responsive customer support desk, however it was disappointing to learn that they no longer answer requests via telephone. We also thought that their verification and KYC times were some of the lowest in Canada. While we like to do thorough reviews, it’s sometimes hard to get a full picture of an exchange or service without having used it for an extended period of time.
- All my friends already closed their Bitbuy accounts because of how they treated me by closing my account for no reason at all.
- Pro Trade is a customizable trading platform suitable for seasoned crypto investors.
- I had to explain in 3 times what happened although I was specific in the original ticket.
- The quickest of these is probably through the use of their instant verification option.
I feel confident in this trading platform based on my experience. Got a restrictive notice for withdrawing an amount for $380. They asked what it was used for, to my surprise. This isn’t any of their business where I spend my money and freezing my account concerns me for the future for bigger amounts. I am now restricted and cannot withdraw or deposit any funds. This is not a trustworthy practice.They’re also not replying to me so I have no access to my funds.
Perhaps there was some network congestion or higher volume than normal. This was frustrating, but glad the transaction landed and that Prit was able the honour the promotion that you folks had last week. I plan to continue to use Bitbuy, but if my transfers in the future takes as long as it did yesterday, I will use another exchange moving forward. Bitbuy is a simple and secure cryptocurrency trading platform that provides residents of Canada with a few but highly convenient trading tools. The exchange only offers a handful of digital currencies, but most of them are among the top ten most liquid cryptocurrencies on the market.
How to sign up on Bitbuy exchange
When I want to withdraw my funds I do it through bitbuy. Bitbuy’s customer assistance is regarded as one of the best ones in the business. The exchange offers a 24/7 dedicated support team to help you with any crypto trading issues. You can reach customer support through a phone line or email. Excellent customer service and super easy to use user dashboard.
Bitbuy Fees
The move was made by Bitbuy as part of their commitment to best practices in the cryptocurrency exchange industry while awaiting greater regulatory clarity in Canada. For those who are not familiar with the concept of cold storage, bitbuy review it is the practice of taking a wallet off line and storing it in an air-gapped environment. It really just means that the exchange is making sure that the private keys of their wallets are inaccessible from digital threats.
Ratings methodology – how we scored Bitbuy
This could also be a great solution for those users who command a strong following online. This is because Bitbuy uses Tradingview charting technology. This is well known in the trading community for being one of the best charting packages on the market. You can do extensive crypto technical analysis with their tools and technical overlays. There are also a host of other features that they have packed into this advanced trading platform.
Complete trust in the company to handle my account. I had a potential problem and the support team led by Rebecca jumped on it and handled it perfectly. Around the time of march 20th and have continued to keep in touch and maintain that everything is 100%. I have used Bitbuy for several years and have found their service to be reliable and helpful. The crypto market is highly volatile and Bitbuy manages this volatility while maintaining the requirements of FINTRAC.
Bitbuy has mobile apps for both Android and iOS devices, and both are highly rated. The only real complaint we found is that the mobile app will frequently log users out, requiring them to re-enter their log-in information. While this is certainly inconvenient, it is also in place for security purposes. In this case we think a little inconvenience is worth it for the added safety. The Pro Trade platform also has your standard market depth charts.
Trading Fees on Bitbuy
Bitbuy fees are similar to the other Canadian trading platforms. However, unlike some rival exchanges (like NDAX, for instance), Bitbuy charges both a deposit and withdrawal fee for Interac e-Transfers. Interac deposits typically take only a few hours, so users often prefer this payment method.
They wouldn’t let me withdraw to my wallet, they started to ask different personal questions that it was a customer relationship routine questions. After responding to them via email, up till this moment, they couldn’t resolve my case. My case is been handled by one Rebecca T. They asked for more details about the activity occurring in my binance wallet, which is wrong! Up till this moment, I am unable to withdraw my bitcoin, I can’t send out.
Bitbuy says that they operate a policy of 95% cold storage of coins. This is the standard among cryptocurrency exchanges and protects the bulk of user’s assets from hackers. Bitbuy does charge fees on all trades, as well as on Canadian dollar deposits and withdrawals (cryptocurrency deposits have no fee). The fees are transparent and are not hidden within the price of cryptocurrencies, so you know what fees you are paying on each transaction. Bitbuy offers email support via You also have access to phone support.
Deposit or withdraw works perfectly on iPhone app and web.Web site is down for maintenance (2 hour). It happened 2 times from today April 13 to freeze completely for 2-5 minutes. I learned that if you schedule your trade you pay only 0.5% fee instead of 1.5% not using Express. I don’t like to log continuously but that can be fixed. It can be frustrating for some if the initial requirement isn’t completed. Don’t forget to save your keys when you’re starting to make money.
Deposits / Withdrawals
However, you have to pay a 1.5% fee for each deposit you make with Interac e-Transfer. Hence, it’s advisable to make a slightly larger deposit since you need the extra funding for the fees. Their customer service is wonderful and very efficient. I had made a large transaction deposit last week and saw that they had frozen my assets due to security precautions meaning I had to upgrade to their Gold Status.
They have stolen my 500$ doge deposit heard from customer service one time and they won’t respond period anymore. If you want people who will just take your money and not respond Carl and Brennan the employees are for you. It is a growing company and I have not seen any sign of “out of control”.
Many cryptocurrency exchanges have a reputation for having less than stellar customer support. Users often have to wait days before they get tickets answered or verifications completed. While this has improved recently, there is still much to be desired. I have opened an account with Bitbuy and decided to enter a smart contract sometimes after. I had used Coinbase many times before and never had any issue. The one time I used bitbuy, they use an intermidiary address and funds has MIA since.